Terms and Conditions

Terms and Conditions (T&Cs) – Hasan Karakaya (Sole Proprietorship)

Version: 28/04/2026

§1 Scope / Extent

These Terms and Conditions apply to all services offered by Hasan Karakaya, in particular chauffeur and limousine rides, transfers (e.g. airport/train station/city), occasional and hire-car rides, as well as related additional services.

Any differing terms and conditions of the customer do not apply, even if Hasan Karakaya does not expressly object to them.

Deviations from these Terms and Conditions are only valid if confirmed in writing.

§2 Booking / Conclusion of Contract / Acceptance

Bookings can be made online as well as directly (e.g. by phone, message, or email).

Offers are non-binding. A contract is only concluded once the booking/order has been expressly confirmed by Hasan Karakaya (order/booking confirmation) or once the service is actually provided.

The information in the confirmation is decisive for the type and scope of the service.

The customer must provide all information required for performance of the service completely and correctly (e.g. pickup location, time, destination, number of passengers, luggage, special requests, and, if applicable, flight/train details). The customer is responsible for the accuracy of the information provided.

§3 Prices / Additional Costs

The price agreed at the time of booking or in the confirmation applies (fixed price or price per vehicle category).

Additional services (e.g. additional stops, route changes at the customer’s request, additional transfers, additional waiting time) may be charged separately.

Costs such as parking, tolls, or admission fees are to be borne by the customer unless expressly included.

§4 Payment Terms (incl. Online Payment)

Payment methods: cash, debit/credit card to the driver, or online payment.

Online payment (mandatory if selected): If the customer selects online payment (e.g. Visa/Mastercard, Apple Pay, Google Pay, or bank transfer), the full fare must be paid no later than 6 hours before the agreed pickup time in such a way that the amount has been received in Hasan Karakaya’s bank account or a verifiable proof of payment is available.

Non-payment with online payment: If no payment has been received and/or no verifiable proof of payment is available by 6 hours before the agreed pickup time, Hasan Karakaya is not obliged to provide the service. The ride is deemed a non-attendance (no-show) by the customer. In this case, Hasan Karakaya is entitled to charge 100% of the fare and to pursue outstanding amounts through legal action and/or debt collection.

If payment is made to the driver (cash/debit/credit card), the amount must be paid no later than at the start of the ride.

§5 Waiting Time / Waiting Fees (only if operationally possible)

Waiting times are only provided and charged if operationally possible, in particular if this does not affect subsequent bookings.

City & train station: 15 minutes included. Thereafter €10 per started 15 minutes.

Airport: 60 minutes included. Thereafter €10 per started 15 minutes.

If waiting is not possible for operational reasons, Hasan Karakaya is entitled to end the service and/or treat it as a no-show.

§5a Meeting Point / Pickup / Reachability (incl. Meet & Greet Service)

General (meeting point/customer address): The pickup location specified by the customer is decisive and—when picking up at an address—the exact address provided by the customer (e.g. street, house number, staircase/floor/door/apartment number, name on the doorbell) and any additional instructions (e.g. access code, concierge, entrance). The customer must ensure that the pickup location can be clearly found and that the customer can be reached by phone. Unclear, incomplete, or incorrect information is at the customer’s expense.

Meet & Greet service (included): If stated in the service description and/or booking confirmation, a meet & greet service is included. This includes the driver personally welcoming the customer at the agreed meeting point (in particular the airport arrivals hall or the lobby/reception of a hotel, office building, or apartment building) with a name sign (customer name or the name/logo requested by the customer, if agreed in advance and provided). The customer must ensure they can find the driver at the meeting point and be reachable by phone. Waiting times and waiting fees are governed by §5.

Vienna Airport (VIE): The driver waits in the arrivals hall with a name sign (customer name or the name/logo requested by the customer, if agreed in advance and provided). The customer must ensure they can find the driver in the arrivals hall. If the driver cannot be found, Hasan Karakaya must be contacted immediately by phone at +43 681 2044 7876.

Train station pickup: The driver waits at the agreed train station with a name sign (customer name or the name/logo requested by the customer, if agreed in advance and provided). The customer must ensure they can find the driver. If the driver cannot be found, Hasan Karakaya must be contacted immediately by phone at +43 681 2044 7876.

Lobby/building/apartment pickup: For pickup in a hotel lobby, office building, or apartment building, the driver waits at the agreed meeting point (e.g. lobby/reception/entrance area). If pickup “at the apartment door” is desired, this must be expressly agreed in advance; otherwise, the entrance/reception area is deemed the meeting point. If the driver cannot be found, Hasan Karakaya must be contacted immediately by phone at +43 681 2044 7876.

Street/address pickup: For pickup at an address, the driver generally waits directly in front of the address provided by the customer. If the driver cannot be found, Hasan Karakaya must be informed immediately by phone at +43 681 2044 7876.

§6 Cancellation / No-Show

Cancellations must be made in text form (e.g. email/message). The time of receipt is decisive.

Free of charge if the cancellation is received more than 24 hours before the agreed pickup time.

50% cancellation fee if the cancellation is received within 24 hours before the agreed pickup time.

100% cancellation fee if the cancellation is received within 6 hours before the agreed pickup time or if the customer does not appear (no-show).

A no-show exists in particular if the customer does not appear at the pickup location at the agreed time, cannot be reached, or—if online payment was selected—payment is not made in time in accordance with §4.

§7 Delays / Liability (consequential damages, subcontractors)

Delays may arise in particular due to traffic conditions, weather, road closures, official measures, security checks, short-notice changes by the customer, incorrect/unclear pickup details, or other circumstances.

To the extent permitted by law, Hasan Karakaya assumes no liability for consequential damages due to delays (e.g. missed flights, appointments, connecting services), including for pickups at customer addresses.

If Hasan Karakaya uses subcontractors to perform the service, these liability provisions apply accordingly to their services.

If a ride cannot be carried out for reasons attributable to Hasan Karakaya, any liability—where legally permissible—is limited to the refund of amounts already paid. The refund is made at Hasan Karakaya’s discretion in cash or by bank transfer.

§8 Fixed Price / Scope of Service / Additional Costs

For certain routes (in particular transfers), a fixed price per vehicle category may be agreed. The fixed price stated in the booking/order confirmation is decisive.

Unless otherwise stated in the confirmation, a fixed price includes a direct ride without additional stops from the agreed pickup location to the agreed destination.

Changes at the customer’s request (e.g. additional stops, changed destination, detours) as well as exceeding agreed included services (e.g. included kilometers/included time) may result in additional costs.

§9 Customer Obligations / Conduct in the Vehicle / Damages

The customer must behave in a way that does not impair safety or the performance of the ride. The driver’s instructions must be followed.

In the event of violations (endangerment, damage, severe soiling), Hasan Karakaya is entitled to refuse or terminate transportation.

The customer is liable for damages and extraordinary soiling caused by them or accompanying persons.

§10 Exclusion from Transportation

Hasan Karakaya is entitled to exclude persons from transportation if they endanger safety, do not follow instructions, or make transportation unreasonable.

§11 Data Protection

Personal data is processed for the handling of bookings and services. Details are set out in the website’s privacy policy.

§12 Choice of Law / Jurisdiction / Written Form

Austrian law applies.

Place of jurisdiction is Vienna, to the extent permitted by law (for consumers only insofar as mandatory provisions do not provide otherwise).

Changes/additions must be made in writing.

§13 Force Majeure / Extraordinary Events

Events outside our control (e.g. natural events, accidents, extreme weather conditions, road closures, official measures, strikes, security situations, failures of infrastructure/communication) may delay, significantly impede, or make performance impossible.

In such cases, to the extent permitted by law, there is no liability for delays or service failures.

If a ride cannot be carried out for the reasons stated in para. 1 and Hasan Karakaya is not responsible, payments already made for services not provided will be refunded or credited at Hasan Karakaya’s discretion. Further claims are excluded to the extent permitted by law.

§14 Luggage / Valuables / Lost Property

The customer is responsible for their luggage and items carried.

Valuables should be carried on the person where possible and not left unattended in the vehicle.

Lost property will be stored—if found—for a reasonable period. The customer may request return by appointment. If personal handover is not possible or reasonable, lost property may be handed over to the responsible lost property office in Vienna. Shipping is only carried out at the customer’s request and expense.

§15 Transport of Children / Child Seats (optional for a fee)

Under Austrian law, there is no general child seat requirement for commercial passenger transport (e.g. taxi/hire car) as there is in private cars.

When booking, the customer must state whether children will be travelling and whether a child seat/booster is required (age/height/weight).

A child seat/booster can be provided—subject to availability—for an additional fee. The amount of the fee is shown at the time of booking or in the booking confirmation.

There is no entitlement to provision.

§16 Animals

Transporting animals is only permitted by prior arrangement.

Assistance dogs and guide dogs are exempt from this restriction and are permitted at all times.

§17 No Smoking / Cleanliness / Cleaning and Downtime Fee

Smoking is strictly prohibited in all vehicles.

The customer must treat the vehicle with care.

In the event of extraordinary soiling or damage (in particular vomiting, strong odors, soiling of upholstery/interior), Hasan Karakaya is entitled to charge a cleaning and downtime fee of €450. Further damages (e.g. repairs, additional loss of earnings) remain unaffected to the extent permitted by law.

§18 Invoices / Receipts

Invoices/receipts are provided electronically or in another form upon request.

The customer must provide invoicing details (e.g. company name, address, VAT ID) in good time before invoicing.

§19 (Vehicle Categories / Capacity / Luggage)

Vehicle category “Executive Limousine”: For limousine bookings, a Mercedes E-Class or an equivalent vehicle is generally used. Depending on availability and operational requirements, a business minivan may also be used for a limousine booking (at no additional cost, unless otherwise agreed).

Seats: Executive Limousine: max. 3 guests. Business Minivan: max. 7 guests.

Luggage (guidelines): Limousine: up to 2 suitcases. Minivan: up to 6 suitcases.

Bulky luggage: Bulky items (e.g. skis, golf bag, stroller) must be declared in advance and agreed with us.

Customer responsibility: The customer must ensure that the number of passengers and the amount of luggage fit the booked vehicle category. If the luggage volume is too large for the booked category, transportation may be refused and will be treated as a no-show in accordance with the cancellation policy.

§20 Changes to the Terms and Conditions

For a specific booking, the version of these Terms and Conditions valid at the time the contract is concluded applies.